Refund Policy

Refund Policy

At Crown Club, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, please contact us so we can help resolve the issue.

Returns

We accept return requests within 30 days of the delivery date.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Items that show signs of use, damage, wear, or alteration may not be eligible for a refund.

To start a return, please contact us at support@crownclub.com with your order number and the reason for your request.

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please note that it may take a few business days for your bank or payment provider to process the refund.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the product and packaging.

We will review your case and provide a replacement, refund, or store credit when applicable.

Non-Returnable Items

The following items may not be eligible for return:

- Items that have been used or worn
- Items without original packaging
- Items damaged after delivery
- Final sale or clearance items
- Items returned without prior approval

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

If you would like to exchange an item, please contact us at support@crownclub.com. Exchanges are subject to product availability.

Contact

For return or refund requests, please contact us:

Crown Club
Email: support@crownclubus.com